Terms of Service

The information provided below constitutes the Terms of Service (the "Agreement") between
MasterServer L.L.C-FZ (DUBAI) / MASTER-SERVER.COM (hereinafter referred to as the "Provider" or "we") and any individual or legal entity (hereinafter referred to as the "Customer" or "you") and contains all essential terms and conditions for the provision of services.

These Terms of Service are uniform for all users and constitute a binding agreement upon acceptance. The terms apply equally to all customers and may not be modified unilaterally by the Customer.

By registering an account on the Provider's website at https://shop.master-server.com/billpanel/billing.php?do=order&type=partner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Terms and Definitions

Server — a software-hardware computing system that performs service functions at the client's request, providing access to certain resources.

VPS — a service in which the user is provided with a so-called Virtual Private Server, which is a copy of a guest operating system (hereinafter referred to as "OS"), isolated at the kernel level of the main OS. Multiple virtual servers can run on one physical server. In addition to some obvious limitations, each virtual server provides full and independent control and management of the guest operating system and service services, as a regular server provides, and is used primarily for hosting resource-intensive sites, services that require fine-tuning of the operating system, mail services, etc.

Traffic — the total volume of data (files, mail, etc.) that passes through the server during a certain period of time.

Hosting — a service of providing disk space and physical placement of data on a server that is located on the Internet.

CPU (processor) — processor power that is guaranteed by the Provider during the provision of server or VPS service to the Customer according to the selected tariff plan.

Service Plan — a pricing package offered by the Provider that outlines available services and their costs. Service plans are publicly available on the Provider's website for review by any internet user. The Provider's website contains the most current version of available service plans.

RAM — server random access memory, the volume of which is provided according to the tariff plan selected by the Customer.

Proxy server — a server and/or software that acts as an intermediary between client computers and/or servers.

Root access — a type of access whose owner has the right to perform all operations without exception.

Login — a set of letters and numbers unique to the Provider's server, which in combination with a password serves as the Customer's identifier on the Provider's server.

Password — a set of letters and numbers that, together with the login, allow the Customer to enter the Provider's system.

Order — an electronic message sent by the Customer to the Provider from the Provider's website, containing the order number and a list of services that the Customer wants to receive.

Client Control Panel — a section of the Provider's website where customers can manage their services. Access credentials are provided to the Customer after account creation.

The Client Control Panel stores the Customer's account information, payment history, and active servers. The Customer is solely responsible for maintaining the confidentiality of their login credentials. Any actions performed in the Client Control Panel using the Customer's credentials are deemed to have been performed by the Customer.

Support Ticket System — a section of the Provider's website for customer support communications. Access credentials are provided after account registration. The Support Ticket System maintains a record of all support communications between the Provider and Customer. The Customer is solely responsible for maintaining the confidentiality of their login credentials. Any actions performed in the Support Ticket System using the Customer's credentials are deemed to have been performed by the Customer.

Valid Information — accurate, verifiable information necessary for Customer identification, provided during registration on the Provider's website and when ordering services.

DoS/DDoS attacks — blocking the operation of server services and services, access to it from the Internet by sending a large number of TCP and/or UDP packets to the server's IP address or by sending a large number of requests to the server's services and services.

Provider's website — a website that is located on the Internet at the link https:/master-server.com. All users of the worldwide Internet have access to this website 24 hours a day, 7 days a week, but at different access levels, depending on registration on such a website.

Spam — is:

organized mass mailing of information of an advertising, commercial, or campaigning nature to other Network users without their consent; letters containing rude and offensive statements and proposals, posting messages of an advertising, commercial, or campaigning nature in any conference or forum, except in cases where such messages are permitted by the rules of such a conference or forum or their posting has been previously agreed upon with the owners or administrators of such a conference or forum;
mailing information to recipients who have already expressed their unwillingness to receive such information;
use of own or provided information resources (mailboxes, email addresses, www pages, etc.) as contact information when performing any of the above actions, regardless of where in the Network the actions were performed.

Services include:

Providing the Customer with a unique account identifier (username) for accessing server resources;
Access credentials for the Client Control Panel;
Allocation of disk space and technical resources on the Provider's servers according to the selected service plan;
Technical support and hosting consultations as specified on the Provider's website.

Scheduled Maintenance — planned technical operations performed by the Provider during designated time periods to maintain server functionality and performance.

Emergency Maintenance — unscheduled technical operations performed by the Provider to restore service availability. Such maintenance may be necessary for installing critical updates, security patches, replacing failed hardware, or performing other urgent repairs required to maintain server operations. The Provider will make reasonable efforts to notify Customers of emergency maintenance as soon as possible.

1. Scope of Services

1.1. The Provider agrees to provide the Customer with hosting services (hereinafter referred to as "Services") in accordance with these Terms of Service. The list of Services provided to the Customer is specified in the Order. The list, description, and pricing of Services are published on the Provider's official website https://master-server.com. The Provider maintains, provides technical support, and delivers the Services stipulated in these Terms — either directly or through third parties, including through subcontracting or hosting arrangements.

1.2. The Customer agrees to pay for the selected Services in accordance with the rates specified on the Provider's website for the Customer's chosen plan, and in the manner set forth in these Terms of Service.

2. Service Activation and Provisioning

2.1. After selecting a virtual or dedicated server plan, the Customer submits a service request to the Provider using the appropriate forms and tools on the Provider's official website https://master-server.com. Based on the received request, the Provider issues an electronic invoice to the Customer for the selected Service.

2.2. Services are activated upon receipt of prepayment for one or more billing periods based on the issued invoice.

2.3. The Provider maintains records of the Customer's Services and payments. All transactions are processed in Euro (EUR). For informational purposes, pricing may also be displayed in US dollars (USD) at the Customer's request. The Provider provides the Customer with access to order and payment history through the Client Control Panel.

2.4. When placing an order and while using the Service, the Customer must provide accurate information, including a valid (non-temporary) email address and current phone number. If identity verification is required, the Customer must provide all documentation necessary for the Provider to complete such verification.

2.5. Technical support requests may be submitted through the Ticket System in the client panel or via email at support@master-server.com. Charges for additional services are calculated based on time spent and are non-refundable. The Provider reserves the right to decline technical assistance requests without providing a reason.

2.6. When contacting technical support, the Provider will only process requests after the Customer provides their account credentials and personal information (name, surname). The Provider may decline requests in the following cases:

Incomplete or inaccurate information provided;
Customer-caused damage to files or operating system settings;
Technical limitations preventing the requested changes;
Requests related to third-party software quality, functionality, or error-free operation.

2.7. Technical support does not provide consultation on programming, web design, operating system configuration, licensing, script installation, or similar topics.

2.8. The Provider reserves the right to request identity verification documents (passport, driver's license, or other government-issued ID) and may refuse service without explanation. This applies to trial period orders and paid orders where preliminary screening indicates identity verification is necessary.

2.9. Before granting full account access, the Customer or their authorized representative must complete account ownership verification. This same procedure applies to other account actions including management, temporary suspension, deletion, refunds, etc. The Provider will only perform such actions after successful ownership verification.

Account ownership verification criteria:

Verify access to the email address registered to the account;
Verify access to the phone number registered to the account;
Verify identity by providing government-issued photo ID matching the account name;
Provide proof of address (utility bills or similar documents).

No single criterion is absolute. The Customer agrees to these verification methods.

If the Customer cannot complete verification through standard methods, the Provider will make a determination at its sole discretion. The Provider is not liable for granting or denying account access.

2.10. The Provider sends service-related notifications to the email address specified in the Client Panel.

3. Virtual and Dedicated Server Services

3.1. The Provider provides the Customer with access to resource usage statistics for their server(s).

3.2. The Provider will notify Customers of scheduled maintenance at least 24 hours in advance via the client panel. For emergency maintenance, the Provider will make reasonable efforts to complete work promptly and notify Customers as soon as possible.

3.3. In case of excessive bandwidth consumption on VPS services, the Provider may reduce network interface speed until the end of the calendar month in which the excess occurred. The speed limit will be restored on the first day of the following month.

3.4. Bandwidth is allocated according to the service plan. When the monthly bandwidth limit is reached, the Customer may purchase additional bandwidth or upgrade to a higher-tier plan. Additional bandwidth charges are non-refundable. If the monthly bandwidth limit is exhausted, the service may be suspended until the next billing cycle.

3.5. Disk space is allocated according to the service plan. Between 4 GB and 20 GB may be reserved for system use and unavailable for customer data. Customers may purchase additional storage or upgrade to a higher-tier plan (if supported by the current plan). Additional storage charges are non-refundable.

4. Pricing and Payment Terms

4.1. The Provider reserves the right to adjust pricing for server services and other offerings if the Euro or US Dollar exchange rate fluctuates by more than 5% against other currencies. Exchange rate changes are determined based on interbank foreign exchange market rates. Service pricing in Euro or US Dollars remains fixed from the time of order throughout the prepaid rental period.

The Provider may adjust pricing for additional IP addresses, hosting control panel licenses, and other add-on services if costs from third-party vendors or rights holders change.

Any outstanding invoices at the time of pricing changes will be updated to reflect the new pricing.

4.2. Services are billed on a monthly prepayment basis.

4.3. Service fees are fixed charges and must be paid regardless of actual service usage.

4.4. The Customer is fully responsible for timely and accurate payment processing. If payment cannot be completed within the specified timeframe, the Customer must notify the Provider in writing at least 2 days before the rental period expires. Payment deferral, data retention, and server preservation are at the Provider's sole discretion and subject to data center capabilities.

4.5. The Customer is responsible for any additional payment processing fees. The final transaction amount may exceed the stated service cost due to currency conversion fees charged by the issuing bank or payment processor.

4.6. If the Provider's payment details change, the Customer is solely responsible for any payments made using outdated information.

4.7. Service renewal payments are non-refundable.

4.8. Credit card payments are processed on a secure payment gateway that has undergone international certification. This means that confidential customer data (card details, registration information, etc.) is not transmitted to the Provider. All payment data is fully encrypted and protected; neither administrators nor support staff have access to the Customer's banking or payment information.

All card transactions comply with the Payment Card Industry Data Security Standard (PCI DSS) developed by Visa and MasterCard, ensuring secure processing of the Customer's bank card information. Data transmission technology guarantees transaction security through Secure Sockets Layer (SSL) protocols, Verified by Visa, Mastercard SecureCode, and highly-secured private banking networks.

5. Rights and Obligations

5.1. Provider Obligations:

5.1.1. Provide Services in accordance with the Customer's selected or custom service plan.

5.1.2. Provide technical support as necessary for proper service delivery under these Terms.

5.1.3. Process refund requests submitted within three (3) days of initial payment for unsatisfactory service, excluding: used service days, add-on services, third-party services or licenses, promotional credits, and affiliate commissions. Refunds will be processed within 10 business days of receiving the written request. Refund requests submitted after three (3) calendar days from payment are not eligible for refund.

5.1.4. Notify the Customer via email of any Terms violations.

5.1.5. Notify the Customer if third-party attempts to compromise their website are detected and require special Provider action to mitigate.

5.1.6. Notify the Customer of any service suspension.

5.1.7. Maintain confidentiality of Customer information obtained during service delivery, except as required by law.

5.2. Customer Obligations:

5.2.1. Provide complete and accurate information. The Provider is not liable for consequences arising from incorrect information. Provide all documentation necessary for identity verification when requested.

5.2.2. Comply with these Terms of Service.

5.2.3. Make timely payments in accordance with these Terms.

5.2.4. Refrain from any actions that may disrupt the Provider's software or systems, whether intentional or unintentional.

5.2.5. Use Services only for lawful purposes in compliance with applicable national and international laws.

5.3. Both parties agree to maintain confidentiality of proprietary business and technical information (hereinafter "Confidential Information") without mutual consent, provided that:

such information has actual or potential commercial value due to being non-public;
such information is not publicly available through lawful means;
the disclosing party takes reasonable measures to protect its confidentiality.

5.4. Customer Rights:

5.4.1. Use purchased Services for any lawful purpose within the scope of these Terms and applicable law.

5.4.2. Request technical support as necessary for service delivery.

5.4.3. Submit feedback and suggestions regarding service quality and improvements to the Provider.

5.5. Provider Rights:

5.5.1. Suspend or terminate Services, in whole or in part, without prior notice under the following circumstances:

Violation of these Terms of Service;
Repeated failure to follow Provider instructions regarding service usage;
Customer actions that cause or may cause damage to the Provider, other customers, or Provider systems;
Unauthorized mass mailings (spam) in any form;
DoS/DDoS attacks on the Customer's server affecting Provider infrastructure. Service restoration is at Provider's sole discretion. No refunds will be issued for service termination due to DoS/DDoS attacks;
Service provision damages the Provider's business reputation;
Internal security concerns;
Detection of attempts to conceal identity (use of VPN, proxy servers, TOR networks, anonymous email, third-party SMS verification services, etc.);
Receipt of lawful requests from government authorities for violation of applicable laws.

5.5.2. Technical support is not obligated to provide assistance with operating system configuration or third-party software and is not liable for improper configuration or usage by the Customer or their representatives.

5.5.3. Recommend service plan upgrades if Customer resource usage significantly exceeds their current plan allocation. If the Customer declines the upgrade, the Provider considers its obligations fulfilled.

5.6. Prohibited Activities:

5.6.1. Use of servers for email spam or mass unsolicited communications (including software for automated posting to forums, chats, guestbooks, email, etc.), or supporting hacking, cracking, and other illegal internet activities. The Provider reserves the right to block servers or disable email functionality if mass spam is detected.

5.6.2. Hosting content that violates laws in the server's jurisdiction or infringes third-party intellectual property rights, including but not limited to: illegal pornography, pirated content, materials promoting violence, murder, racial hatred, ethnic discord, etc.

5.6.3. In cases involving adult content or "erotica," where clear boundaries are difficult to define, determinations will be made at the Provider's sole discretion.

5.6.4. Hosting computer viruses, malware, or any malicious software.

5.6.5. Hosting unlicensed gaming servers or services.

5.6.6. Mass email distribution campaigns.

5.6.7. Hosting PHP shells, anonymizer scripts, gateways, or proxy services.

5.6.8. Installing IRC servers, IRC bots, or network scanning tools.

5.6.9. Hosting torrent trackers.

5.6.10. Websites engaged in selling third-party account credentials (gaming accounts, software licenses, payment system accounts, email accounts, etc.).

5.6.11. HYIP projects, pyramid schemes, or websites promoting such schemes.

5.6.12. Websites distributing, promoting, or describing the production of narcotic substances or smoking mixtures.

5.6.13. Phishing websites or resources.

5.6.14. Political party websites or content directly or indirectly related to politics.

5.6.15. Websites related to cardsharing or providing such services.

5.6.16. Websites selling prescription medications or controlled substances without proper licensing.

5.6.17. Websites associated with organizations designated as terrorist organizations under national or international law, or content promoting anti-government activities.

5.6.18. Creating multiple accounts. The Provider reserves the right to suspend or terminate any or all accounts associated with multi-accounting.

5.6.19. Using Provider servers for unauthorized access attempts or network attacks of any kind.

5.6.20. Using third-party SMS verification services or phone numbers not personally owned by the Customer. Telegram accounts used for verification must remain active and accessible at all times.

6. Limitation of Liability

6.1. The Provider is not liable for:

6.1.1. Service interruptions caused by Customer actions or third-party interference.

6.1.2. Any damages resulting from service use when the Customer was informed of potential risks, or damages resulting from Customer actions or hardware failure.

6.1.3. Content or accuracy of information transmitted or received through the Services.

6.1.4. Data loss or equipment/software malfunction on Customer systems.

6.1.5. Loss of profits, revenue, or indirect/consequential damages during service use or interruption.

6.1.6. Technical conditions of networks to which the Customer connects.

6.1.7. Content hosted on Customer websites.

6.1.8. Integrity, accuracy, or availability of Customer data on Provider servers.

6.1.9. Issues arising from Customer use of unlicensed software or hardware.

6.1.10. Improper actions by the Customer or their representatives regarding service usage.

6.1.11. Software functionality if the Customer intentionally or unintentionally damaged system or service files.

6.1.12. Functionality or suitability of third-party software or hardware.

6.1.13. Service results not meeting Customer expectations.

6.1.14. Customer claims regarding insufficient understanding of service nature, characteristics, or potential consequences.

6.1.15. Damages resulting from disclosure or deletion of login credentials.

6.2. The Customer is liable for:

6.2.1. Violations of applicable law committed by the Customer or third parties through use of Provider Services.

6.2.2. Non-compliance with these Terms of Service.

6.2.3. Failure to make timely payments.

6.2.4. Maintaining confidentiality of account credentials and any damages resulting from unauthorized credential use.

6.2.5. Maintaining backups of data stored on their server(s).

7. Third-Party Software

7.1. The Provider may make third-party software available to Customers. The Provider makes no guarantees regarding specific results from using such software and assumes no liability for software malfunctions.

7.2. Customers may install third-party software only if it is compatible with Provider Services and approved by the Provider. Use of third-party software is entirely at the Customer's own risk.

8. Assignment

8.1. Either party may assign its rights and obligations under these Terms, in whole or in part, to successors, affiliates, subsidiaries, or other entities, provided written notice is given via email at least 14 calendar days prior to the assignment.

9. Dispute Resolution

9.1. All disputes arising from these Terms shall first be resolved through good-faith negotiations between the parties.

9.2. If the parties cannot reach an agreement, disputes shall be submitted to a court of competent jurisdiction as determined by applicable law.

10. Force Majeure

10.1. Neither party shall be liable for failure to perform obligations under these Terms if such failure results from force majeure events beyond the parties' reasonable control and unforeseeable at the time of entering into these Terms. Force majeure events include but are not limited to: natural disasters (fire, flood, earthquake, tsunami, tornado, hurricane, typhoon, landslide, avalanche, volcanic eruption), war, revolution, coup d'état, strikes, sabotage, terrorist acts, robbery, power supply or communication system failures, changes in legislation, or actions by government authorities, provided such circumstances directly affect performance of these Terms.