Server administration — what we cover

What server maintenance covers

These tasks are handled on our side at no extra charge — they concern the server itself, not what you run on it.

Operating system installation and reinstallation;
Server reboot on request;
Control panel installation with the order: aaPanel, ISPmanager, DirectAdmin, cPanel;
Access password resets where technically possible;
RAID array recovery, if one was configured and the data allows it;
IP-KVM connection when it is not included and the configuration permits;
Replacement of failed hardware: processor, memory, disks, controller, network card.

What stays on the client side

Everything happening inside the operating system is configured and maintained by the server owner. We make sure the hardware runs, the uplink is available and the system is installed as you chose.

That covers the web server and databases, mail services, DNS, firewall, backups, VPN, SSL certificates and any application software. Full root access gives you the freedom to set the server up however you like — and equally means the setup is your responsibility.

With a control panel installed, most of these tasks take a few clicks in its interface rather than console work.

If you need help

For anything to do with the server itself — access, network, disks, system installation — write to support at any hour: a duty shift is online around the clock.

If you need software configured inside the system, describe the task in your request. We will look at what can be done and point you to a solution or the right direction. Work of that kind is discussed case by case: it depends on what is already installed and what you are trying to achieve.

What the rental covers and what stays with you

The split is simple. On our side is everything you cannot physically reach: the server in the rack, its components, power, cooling, network equipment and the uplink. We assemble the machine, install the chosen operating system, hand over access and keep the hardware working. If something fails, we replace it at our expense.

On your side is everything that lives inside the operating system: web server, database, mail, control panel, updates, security settings and backups. We do not log into a client's server or configure someone else's software. That is a deliberate choice, not a lack of skill: a system an outsider occasionally reaches into stops being predictable, and working out afterwards what broke it costs everyone more.

For that split to work you need full control of the machine — and you have it. Access comes with root or administrator rights, and IP-KVM lets you reach the server around the operating system: watch it boot, enter the BIOS, reinstall from your own image. Even if you take the network down with a bad firewall rule, you will not be waiting on our reply to fix it.

Where we do help

1

Choosing a configuration

Describe the workload and we will say what matters more for it: clock speed or core count, how much memory and how many drives, which port. Free, and before you order.

2

Hardware and network questions

Diagnostics on our side: server availability, drive and memory health, routes and packet loss towards your network. We answer around the clock.

3

Access and reinstallation

Restoring access, reinstalling the system, connecting to IP-KVM, adding IP addresses and changing port speed — on request from the client area.

4

Changing the configuration

Add drives or memory, move to another platform. We agree on the timing so the downtime falls in a window that suits you.

Frequently asked questions

Will you set up a web server or control panel for me?

No, we do not configure software inside the system. But a control panel — aaPanel, ISPmanager, DirectAdmin or cPanel — can be selected at checkout and will be installed along with the system. From there you work in it yourself.

Who is responsible for backups?

You are. We make sure the drive works and replace it if it fails, but we do not back up the data on it. Set up copying to another server or external storage — on dedicated servers the private network between machines is convenient for this, and traffic inside it is not charged.

What if I lose access to the server?

Connect through IP-KVM — it comes with the server and works around the operating system. Through it you can boot into recovery, reset a password or reinstall the system. If that does not work, write to support.

Do you monitor my server?

We watch the hardware and the network on our side. We do not monitor your services — website, database, application — and do not send alerts when they go down. Use external monitoring for that; there are plenty of options, including free ones.

What if I really do need an administrator?

Then hire one separately — a freelancer or a company that does system administration. We say plainly that this is not our service so you do not count on it at a critical moment. The server comes with full access, so any specialist of yours can work with it.

Did not find a matching configuration?

Describe the workload — CPU, memory, drives and network requirements — and we will build a server in the Netherlands for it, or suggest the closest option in stock.

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Administration servers