Privacy
Policy

This Privacy Policy describes how the MasterServer L.L.C-FZ (DUBAI) / MASTER-SERVER.COM service (hereinafter referred to as the “Service Provider”) may collect and use information about unregistered visitors and registered users, including clients, in connection with their access to and use of the website master-server.com and its subdomains (hereinafter referred to as the “Website”).

By accessing the Website or using the services, you confirm that you have read and agree to this Privacy Policy.

1. Information We Collect

1.1. Non-personal information that does not identify a specific user and is collected automatically when a visitor accesses the Website. Non-personal information consists of technical or aggregated usage data (such as page views, click sequences, heat maps, Website sessions) or device information (operating system, browser type, screen resolution, language and keyboard settings, referral source, date and time).

1.2. Personal information that identifies an individual, including:

contact information — first and last name, email address, phone number;
billing information — name, physical billing address, payment method;
session or service usage information — IP address, geolocation;
scanned identification documents provided by you — identity card, driver’s license, passport, or official company registration documents;
correspondence and other information provided by users when using our services.

2. When and How We Collect Information

We collect information when users visit our Website, register an account, order or use our services, send us emails, or communicate with us via chat.

We may also collect information from third-party sources.

3. Purpose of Information Collection

to provide our services;
to develop, customize, and improve our services based on usage experience;
to provide customer support;
to send service-related notifications and promotional communications;
to prevent fraud;
to comply with applicable laws and regulations.

4. Where Information Is Stored

Personal information of Website visitors and clients is stored, processed, and maintained by the Service Provider on the service servers. Information shared with third parties in accordance with Section 5 is stored in accordance with the privacy policies of those third parties.

5. Sharing Personal Information with Third Parties

We may disclose personal information to third parties only in the following cases:

5.1. To service providers whose solutions support, facilitate, or enhance our services, including communication services, content delivery networks (CDNs), data protection and cybersecurity services, billing and payment processing, fraud detection and prevention, web analytics, monitoring services, session recording and remote access services, performance measurement and data optimization, marketing services, content providers, legal and financial advisors.

Service providers may receive personal information in full or in part, depending on their role and purpose in our services. They may use such information solely for the specified purposes. We are not responsible for the privacy practices of service providers.

5.2. In response to requests from government authorities or other legal requests, as required by law.

5.3. To third parties if such disclosure is necessary to protect our rights, property, or personal safety, or the rights, property, or safety of our users.

5.4. Social media features and widgets may collect personal information on our Website. Interactions with these features are governed by their respective privacy policies.

6. Cookies and Tracking Technologies

We use monitoring and tracking technologies to ensure service stability, security, functionality, performance, and advertising, including cookies, web beacons, pixels, tags, and scripts.

7. Communications

7.1. Promotional communications

We may use personal information to send promotional messages via email, SMS, phone calls, or similar communication methods.
If you do not wish to receive promotional communications or calls, you may notify us at any time or unsubscribe from such communications.
We only send information that may be relevant or of interest to you.

7.2. Service and billing communications

We send notifications related to services and payments. You may opt out of such communications only by discontinuing the use of our services.

8. User Rights Regarding Personal Information

You may request to know whether we store any of your personal information;
You may access, modify, or request deletion of your personal information. Deleting your account removes all your information from our databases. After deletion, you will no longer be able to use the services, and we will not be able to restore your account or data;
You may correct, update, or delete personal information via the client panel on our Website. To disclose requested personal information, we may require identity verification. We undertake to respond to personal data requests within three business days.

9. Data Retention

We retain personal information for as long as the account is active or services are provided. We may continue to retain information after account deactivation or service termination if required to comply with legal obligations, resolve user disputes, prevent fraud and abuse, enforce agreements, or protect our legitimate interests.

10. Security

We protect personal information by using secure Website access and payment processing via HTTPS, and by monitoring systems for potential vulnerabilities and attacks. However, we do not guarantee absolute security of personal information.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy without prior notice. Unless otherwise stated, the most recent version of the Privacy Policy applies to all personal information.

12. Contact Information

For any questions regarding this Privacy Policy or the exercise of personal data rights, please contact us at support@master-server.com.