Support is online around the clock. No account is needed to ask — use the form, a department e-mail or Telegram. For a server you already rent, a ticket in the client panel is faster.
We split requests between departments so that your message reaches the person who can actually solve it, without being forwarded around. Here is what each team handles.
We will help you pick a configuration for your workload, check availability in the location you need, assemble a custom build and quote terms for several servers or a longer rental period. If you are torn between a dedicated and a virtual server, tell us what you plan to run and we will suggest an option.
support@master-server.com →Operating system installation and reinstallation, IP-KVM access, network and additional IP setup, questions about disks, RAID and backups. A duty shift is online around the clock, so replies arrive within minutes and emergencies are handled first.
admins@master-server.com →Reports of violations, spam, phishing and copyright claims. To have a complaint processed quickly, include the IP address, the date and time with the time zone, and logs or other evidence of the incident.
abuses@master-server.com →Support is available 24 hours a day, seven days a week, including weekends and public holidays: servers do not take breaks, so neither do we. A duty shift handles requests overnight, and engineers respond to emergencies first, no matter the hour.
If your question concerns a specific server, an invoice or account access, it is safer to open a ticket in the client panel. The request is attached to your service straight away, we can see its history, and no time is spent confirming that the server is really yours. The form on this page is fine for everything else.
We reply in Russian, English and Ukrainian. Write in whichever is most comfortable for you — there is no need to translate your message.