We rent out our own hardware rather than reselling: the servers sit in data centres we deal with directly, and we buy and maintain the components ourselves. Two things follow that clients feel immediately. The price is lower than a reseller's because it carries no one else's markup. And a hardware question is settled in one step — we do not have to forward your request down a chain and wait.
We do not push a fixed configuration. On most plans the CPU, memory, drives, port speed and IP count are chosen at checkout, and some of it can be changed later as the project grows. That differs from "pick one of three boxes": if the workload needs four drives and a gigabit port, you pay for four drives and a gigabit port, not for the next plan up.
And we try to draw the line of responsibility honestly. Hardware, network, power and delivering the server with the system installed are on us. Whatever runs inside the operating system is on you or your administrator. We do not take on configuring someone else's software and do not advertise that we do: access is full, IP-KVM included, so you never depend on our shift.